Managed IT Services & Support
Your Dedicated Onboard IT Team
From day-to-day network support to Microsoft licences, streaming accounts and centrally managed communications — we handle your vessel's entire IT operation so you don't have to.
One team. One invoice. Complete IT management.
Running the technology onboard a modern superyacht or commercial vessel is a full-time job. Networks, devices, software licences, email systems, streaming services, crew accounts — the list is endless, and when something goes wrong at sea there's rarely an IT department around the corner.
MIMO Connect acts as your dedicated onboard IT team. We manage your network infrastructure, procure and maintain your software licences, set up and support your crew's devices and accounts, and provide fast, knowledgeable support whenever you need it. All delivered by our own in-house team of maritime IT specialists — not a call centre, not a chatbot.
Real engineers, no bots Every request is handled by our own in-house maritime IT team. We know your vessel, your setup and your crew — so support is fast, relevant and effective.
Proactive monitoring We monitor your onboard network and systems around the clock — identifying and resolving issues before they impact your guests or your operation.
Remote & onsite support Most issues are resolved remotely within hours. For installs, upgrades or complex incidents we can deploy onsite to your vessel anywhere in the world.
One invoice, everything covered Software licences, subscriptions, hardware, support — all consolidated into a single monthly invoice. No more chasing renewals or managing multiple suppliers.
Managed IT Support - What’s included?
Our monthly retainer gives you a dedicated IT partner for your vessel or fleet, with a fixed monthly cost and no surprise bills.
Network monitoring — 24/7 monitoring of your onboard network, connectivity systems and critical infrastructure
Remote troubleshooting — fast diagnosis and resolution of network, hardware and software issues
Firmware & software updates — all managed hardware kept current and secure
Hardware support — advice, supply and replacement of onboard IT and connectivity equipment
Performance reporting — regular reports on network health, data usage and system status
Single point of contact — one number, one team, complete knowledge of your setup
From £500 per month — priced based on vessel size and complexity. Fleet pricing available.
Microsoft licensing, software & subscriptions — all managed for you
Software licensing is one of the most overlooked pain points in vessel IT management. Renewals get missed, accounts become unmanaged, and crew end up using personal accounts for vessel business. MIMO Connect takes complete ownership of your software estate — procuring, deploying and managing everything on your behalf.
Microsoft 365 We supply, configure and manage Microsoft 365 licences for owners, captains and crew. Full email, Teams, OneDrive and Office suite — set up properly, with accounts managed centrally so nothing gets lost when crew rotate.
Centrally managed email signatures Every crew member's email looks professional and consistent — we deploy and update email signatures centrally across all Exchange accounts. No chasing crew to update their own signatures, no inconsistent formatting.
Antivirus & endpoint protection We procure and manage antivirus and endpoint security licences across all onboard devices — laptops, tablets, crew phones and shared terminals.
Streaming & entertainment services We set up and manage vessel streaming accounts — Netflix, Spotify, Apple TV and more — so owners and crew have immediate access to entertainment without the admin. Accounts are managed centrally, keeping costs controlled and access seamless.
Software procurement From navigation software to specialist maritime applications — we source, licence and deploy the software your vessel needs, and manage renewals so nothing lapses.
Hardware procurement From firewalls to switches — we source, licence and deploy the hardware your vessel needs, and manage license renewals so nothing lapses.
Device setup & management
New crew joining a vessel shouldn't have to spend their first day setting up a laptop. MIMO Connect handles device provisioning, configuration and ongoing management — so every device is ready to use from day one, properly secured and connected to the right systems.
New device setup and configuration
Mobile device management (MDM) for crew laptops, tablets and phones
Remote wipe capability for lost or stolen devices
User account creation and offboarding when crew rotate
Let us take IT off your hands
Talk to our team about a managed IT package tailored to your vessel. We'll assess what you need and put together a clear proposal — one team, one invoice, no hassle.
[Get a quote] [Email sales@mimo-connect.com] [+44 23 8228 0014]